Returns / Return items
1. Enclose a note with your name and order number with the return.
Send the item(s) independently adequately packed and padded to the following address:
DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany
For example, our small packages within Germany can be returned to Deutsche Post as a consignment for €2.25 (without Shipment tracking). However, the type of shipping is optional.
2. As soon as we receive the shipment, the return will be processed within 7 working days. The refund will be made using the same payment method as when purchasing.
Notes:
-The right of withdrawal expires prematurely for contracts for the delivery of sealed goods ( Earrings, piercings, ear cuffs and ear studs) which are not suitable for return for health and hygiene reasons if their seal has been removed after delivery.
-Please note that the right of withdrawal does not apply to personalized items, as these items are made especially for you.
No, you do not have to register the return with us. However, please note the return conditions and the cancellation period.
You have the right to cancel your order within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last item in your order.
You have the goods immediately and in any case to return or hand it over to us no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days has expired.
Returns are only accepted for new and unworn goods.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods (earrings, piercings, ear cuffs and ear studs), which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery was removed .
This means that earrings, piercings, ear cuffs and ear studs may only be returned if the bag of these is unopened .
Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal applies not for personalized items, as these items are made especially for the customer.
The return shipping (including costs) is paid by the buyer.
For example, our small packages within Germany can be sent back to Deutsche Post as a consignment for €2.25 (without Tracking).
The return is carried out by the buyer, therefore no return label is necessary.
For example, our small packages within Germany can be sent to Deutsche Post as a consignment of goods can be returned for €2.25 (without tracking).
Please don't forget to state your name as the sender so that we can assign the return to your order.
Send the items back yourself adequately packed and padded to the following address:
DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany
Yes, you can order several rings and ring sizes to try on and simply return the ones that don't fit (as long as they are not personalized with an engraving). 😊
If you don't know your ring size, you can use our simple instructions to find out your ring size:
You can send the return via any company (DHL, Hermes, etc.).
Yes, that is possible. However, please remember that you include a piece of paper with all the order numbers for the return so that we can assign the return correctly.
Returns will be processed as quickly as possible. As a rule, returns are processed within 7 working days after the returns have been received by us.
For Returns you will receive an email as soon as your return has been processed and the corresponding amount was refunded.
If you exchange you will not receive any notification. The new item will be sent to you automatically (after your return has been processed). The new item should then arrive in a few days.
For the complete cancellation policy
exchange
If you would like a different size/color or a different item, please write us a message via Instagram or Email with the following information:
- Your full name or order number
- Name of the item you would like to exchange
- The new size/color or item you would like
The return shipping (incl. costs) is borne by the buyer. For example, our small packages can be returned within Germany to Deutsche Post as a consignment for €2.25 (without tracking). However, the shipping method for the return is optional.
We will cover the shipping costs within Germany for the new item .
An exchange of personalized jewelry or an exchange outside the cancellation period is not possible.
After we receive the returns, they will be processed within 7 working days.
You will usually not receive any notification of an exchange.
The new item will be sent to you automatically (after your return has been processed). The new item should then arrive in a few days.
Returns are only accepted for new and unworn goods.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods (earrings, piercings, ear cuffs and ear studs), which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery was removed .
This means that earrings, piercings, ear cuffs and ear studs may only be returned if the bag of these is unopened .
Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal applies not for personalized items, as these items are made especially for the customer.
claim
If a piece of jewelry has production defects or arrives damaged despite our careful quality assurance, you can contact us at any time. We take care of this. ❤️
Please write us a message via Instagram or Email with your full name and order number. If necessary, please add photos or videos to the message to help us understand your request and process it as quickly as possible. We will certainly find a suitable solution. 😊
cancellation
