Returns / Return items
1st Please include a note with your name and order number in your return.
Send the article(s) independently adequately packaged and padded to the following address:
DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany
For example, our small packages can be returned within Germany via Deutsche Post as a consignment for €2.25 (without tracking). However, the method of shipping is up to you.
2nd As soon as we receive the shipment, the return will be processed within 7 working days. The refund will be made using the same payment method used for the purchase.
Notes:
-The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods (earrings, piercings, ear cuffs and ear studs) which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery removed became.
-Please note that the right of withdrawal not for personalized Article applies because these items are made especially for you.
No, you do not have to register the return with us. However, please note the return conditions and the cancellation period.
You have the right to cancel your order within 14 days without giving any reason. The cancellation period shall be 14 days from the day on which you or a third party other than the carrier designated by you takes possession of the last item of your order.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
Returns will only be accepted for new and unworn goods.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods ( Earrings, piercings, ear cuffs and studs ) which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery removed became.
This means that earrings, piercings, ear cuffs and studs may only be returned if the bag of these unopened is.
Contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal applies not for personalized items , as these items are made especially for the customer.
The return shipping (including costs) will be by the buyer taken over.
For example, our small packages can be returned within Germany via Deutsche Post as a consignment for 2.25€ (without tracking).
The return shipment will be carried out by the buyer , therefore no Return label required.
For example, our small packages can be returned within Germany via Deutsche Post as a consignment for 2.25€ (without tracking).
Please do not forget to include your name as the sender so that we can assign the return to your order.
Send the articles independently adequately packaged and padded to the following address:
DIAMOND MODE GmbH
Kipdorf 36
42103 Wuppertal
Germany
Yes, you can order multiple rings and ring sizes to try on and simply send back the ones that don't fit (as long as they aren't personalized with an engraving).😊
If you don't know your ring size, you can determine your ring size with our simple instructions:
You can send the return via any company (DHL, Hermes, etc.).
Yes, that is possible. However, please remember to include a note with all order numbers with the return so that we can correctly assign the return.
Returns will be processed as quickly as possible. Returns are usually processed within 7 working days processed after the returns have been received by us.
At returns You will receive an email as soon as your return has been processed and the corresponding amount refunded.
At a exchange you will not receive a notification. The new item will be sent to you automatically (after your return has been processed). The new item should then arrive within a few days.
For complete cancellation policy
Exchange
If you would like a different size/color or another item, please send us a message via Instagram or e-mail with the following information:
- Your full name or order number
- Name of the item you would like to exchange
- The new size/color or item you would like
The buyer is responsible for return shipping (including costs). Our small packages can, for example, be returned within Germany via Deutsche Post as a consignment for €2.25 (without shipment tracking). However, the method of shipping for the return is optional.
The shipping costs within Germany of the new article we take over .
An exchange of personalized Jewelry or an exchange outside the cancellation period is not possible.
Once returns arrive, they will be processed within 7 working days.
You will usually not receive any notification when exchanging an item.
The new item will be sent to you automatically (after your return has been processed). The new item should then arrive within a few days.
Returns will only be accepted for new and unworn goods.
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods ( Earrings, piercings, ear cuffs and studs ) which are not suitable for return for reasons of health protection and hygiene if their sealing after delivery removed became.
This means that earrings, piercings, ear cuffs and studs may only be returned if the bag of these unopened is.
Contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer are excluded from the right of withdrawal.
The right of withdrawal applies not for personalized items , as these items are made especially for the customer.
Complaint
If a piece of jewelry has a manufacturing defect or arrives damaged despite our careful quality assurance, you can contact us at any time. We will take care of it.❤️
Please write to us by Instagram or e-mail with your full name and order number. Please add photos or videos to the message if necessary, which will help us to understand your request and process it as quickly as possible. We will certainly find a suitable solution.😊
cancellation
